Thank you for shopping with us. Please read our Return & Refund Policy carefully.

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without providing any reason.

To exercise your right of withdrawal, you must notify us in writing at:

Email: info@agorabytheo.com

2. Return Conditions

To be eligible for a return:

  • The product must be unused, unworn, and in the same condition that you received it.
  • The product must be returned in its original packaging.
  • All accessories, manuals, gifts, or promotional items must also be included.
  • Proof of purchase (order number or receipt) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

  • Customized or personalized products.
  • Digital products or downloadable items once delivered.
  • Perishable goods.
  • Sealed products that have been opened and cannot be returned for hygiene reasons.
  • Gift cards.

4. Return Procedure

  1. Contact us at info@agorabytheo.com with your order number and reason for return.
  2. Wait for return instructions and confirmation.
  3. Ship the item to the address provided in our response.

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

5. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–14 business days.
  • Refunds will be issued using the original payment method.

Shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery at
info@agorabytheo.com, including photos of the issue. We will arrange replacement or refund at no additional cost.

7. Exchanges

We replace items only if they are defective or damaged. For exchanges, contact us at
info@agorabytheo.com.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.
  • Contact your credit card company.
  • Contact your bank.
  • If the issue persists, contact us at info@agorabytheo.com.

9. Contact Information

Email: info@agorabytheo.com