Frequently Asked Questions

What is Agora by Theo?

Agora by Theo is an online marketplace/store offering curated products through a simple, transparent, and customer-focused online shopping experience.

Where do you ship?

We currently ship within the United States only. If you are located outside the United States, please contact us at support@agorabytheo.com before placing an order.

How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery times are based on DHL service timelines within the United States and may vary depending on destination, shipment type, and carrier operations.

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, and Discover through Stripe. Additional payment methods may be added over time and will be shown at checkout.

Can I cancel or change my order?

If your order has not yet been processed or shipped, contact us as soon as possible at support@agorabytheo.com or +1 (212) 627-8220. Once an order has been processed, changes may be limited.

What is your return policy?

Return requests must generally be submitted within 30 days from delivery, and returned items must meet the eligibility conditions described in our Returns & Refunds Policy.

Do you offer refunds?

Eligible refunds are issued to the original payment method after the returned item is received, inspected, and approved.

How can I contact customer support?

You can contact us by email at support@agorabytheo.com, by phone at +1 (212) 627-8220, or through our Contact Us page.

Are taxes included in the price?

Applicable sales tax may be calculated at checkout depending on the shipping address and applicable legal requirements.

How do I track my order?

If tracking is available for your shipment, you will receive tracking details by email once your order has been dispatched.